As a lot of people on this forum I have the usual issue VCT = 0 on my HDHomerun Prime.
I called the phone support who told me if it's green, it means it work on their side.
On the SiliconDust troubleshooting page they say: "If the VCTID is something other than 0 but VCT/VCT Rcvd is 0, this indicates that the CableCARD has been configured incorrectly by the cable provider and is not receiving a channel lineup as a result."
I have no channel, the scan end really fast and say "Channels (0)"
I see a lot of posts on the forum about the issue but it seems to be resolved by Xfinity all the time.
On the phone they told me it's not their fault, that I should not trust internet reading, and that the forum is not accurate, etc...
If anyone has infos on how to fix this issue, let me know.
Here are my info:
CableCARD ID: 000-012-718-781-3
Host ID: 064-321-370-959-2
Card S/N: MA0844CAAG31
eCM MAC: Unknown
Host MAC: 00:18D:32:7B:B4
Host Type: One-way
|OOB Frequency||75.250 MHz|
|OOB Lock||2.048 Mbps|
|Signal Strength||100% (6.4 dBmV)|
|Signal Quality||100% (39.6 d|
Man: Motorola Uptime: 0000 00:11
HW: 0469927002 Boot: 03.25
FW* 06.25 E 06/20/12 10:11
FW 05.23 - --/--/-- --:--:--
Unit Address: 0x0000C212BD
DL State: WAIT VCT MSG 07.17
Left: 0 Rcvd: 0 Rate: 0
Last Error: NONE
OOB Mode: OOB GTC: OOB
Rx RF Freq: 75.25-NT LKC: 75.25N
Tx RF Freq: ---.-- Power: --
RF-OOB Status: IDLE
EMM ID/PID: 1/0x1503
VCTID: 94 OOB Msgs: 296
VCT: 0 OOB-rate: 2
NIT: 10 XAIT: 0
NTT: 10 CVT: 0
STT: 1 EAS: 0
Full Tx: 0 Full Rx: 0
Solved! Go to Solution.
Sylvain_C, thanks for posting. I'll take a look at your channel line up issue and double check that the cable card is receiving the correct entitlements.
I've seen your private message and will follow up there.
OK, I sent another signal. Can you reboot the box one more time?
My probleme is fixed.
For all of you who have the same issue here is what happened for me:
If you have this kind of issue, I recommend being patient, and you can call the tech team specialized in cableCARD on (888)824-8988
I hope this will help some of you, I had a lot of troubles to make this thing work so I thought it would be nice to explain a bit once it was fixed.
Sylvain, thanks for posting this! Glad the member of tech ops was able to resolve this for you. Post again if you need anything.