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CableCARD Validation showing None in HDHomeRun PRIME

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CableCARD Validation showing None in HDHomeRun PRIME

I see several older posts on this forum with people having issues with not being able to validate their cablecard (I'm using an HDHomerun Prime and a Motorola CableCARD (we've tried multiple ones) provided by Xfinity). I've been on the phone for several days and many hours and had a 3 hour tech visit but they have not been able to figure it out.  Silicondust suggests that this needs to be resolved by Comcast according to this post: Any assistance is greatly appreciated.


Card Manufacturer Motorola
Card Authentication success
Card Validation none
3DES encryption supported
OOB Frequency 75.250 MHz
OOB Lock 2.048 Mbps
Signal Strength 95% (-3.4 dBmV)
Signal Quality 100% (34.7 d
Channel List none


Network Setup

2-Way:  Unknown 
Rx RF Freq: 75.25-NT  LKC: 75.25N
Tx RF Freq: ---.--  Power: --
RF-OOB Status:  IDLE
VCTID: 1  OOB Msgs:  3018
  VCT: 0 OOB-rate: 3
  NIT: 113   XAIT: 0
  NTT: 190   CVT: 0
  STT: 19   EAS: 0
Full Tx:  0 Full Rx: 0