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Cable box updating

New Poster

Cable box updating

No TV and box not working
Official Employee

Re: Cable box updating

Hello Lucky58,  thank you for reaching out here and welcome to our Forums.  I would like to help troubleshoot your cable issue you are experiencing, could you please send me a private message with your full name to begin?

 

Thank you 


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New Poster

Re: Cable box updating

Have tried to shut off and on several times. Software update in progress never completes
Diamond Problem Solver

Re: Cable box updating

If it’s a blue screen with that message, swap the box

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Official Employee

Re: Cable box updating

@Lucky58 - We are happy to provide the steps to swap your box. Please send me or ComcastPhill a private message with your first and last name. Click on my name ComcastElla, then click Send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!