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Cable box started having a loud humming noise.

New Poster

Cable box started having a loud humming noise.

My cable box started having a loud humming noise this morning. I unplugged unit for one minute and re powered unit up. Loud noise still present.

Official Employee

Re: Cable box started having a loud humming noise.


cdbrown4 wrote:

My cable box started having a loud humming noise this morning. I unplugged unit for one minute and re powered unit up. Loud noise still present.


Apologies for the issue and the experience that you described above

 

Please give us a call at 1-800-COMCAST and we can arrange to ship you a replacement box, have a technician come out and replace it or you can swap out your box at the local service center listed below.

https://www.xfinity.com/support/service-center-locations/

Official Employee

Re: Cable box started having a loud humming noise.

Hi @cdbrown4. Just following up on this, I can assist you with getting a replacement box. I can schedule the technician visit for you, or ship you a replacement box. Please send me a private message and include your full name, service address, and account number so I can assist you.