Community Forum

Cable Card with HDHomerun

Frequent Visitor

Cable Card with HDHomerun

Hello seems like this is the best place to get this resolved. I have a CableCard with Hdhomerun. I've made a couple calls to the cablecard help line but have not been succesful with getting the channel scan to find the channels. Could somebody from Comcast help me out with this? thank you

Official Employee

Re: Cable Card with HDHomerun

Has it ever worked?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Cable Card with HDHomerun

No, has not ever worked only channel it sees is EAS 995
Official Employee

Re: Cable Card with HDHomerun

Do you know if you even have a live Comcast coax signal? That would be a good reason why the cable card can’t find any channels.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Cable Card with HDHomerun

Yes modem and x1 box are up and working
Frequent Visitor

Re: Cable Card with HDHomerun

There are numerous posts on these forums relating to this exact issue -

https://forums.xfinity.com/t5/Non-X1-Service/CableCARD-amp-HDHomeRun-Prime-not-receiving-channel-lis...

https://forums.xfinity.com/t5/TV-Archive/HDHomerun-CableCard-doesn-t-receive-channel-lineup-Help/td-...

https://forums.xfinity.com/t5/TV-Archive/Re-HDHomeRun-Prime-not-receiving-channel-list/td-p/2652405

 

and many others each time it looks like an issue with routing on the local headend. Can we please get this escalated to somebody that can get this setup. thank you

Frequent Visitor

Re: Cable Card with HDHomerun

I have this same TV turner (two of them) - they have a page for diagnostics, try going to http://my.hdhomerun.com in a browser, click on your turner's serial # and check CableCARD status - 

 

This can tell you nice things like your signal strength, quality, and OOB lock.  I had an issue where my signal strength / quality was low on one of my tuners because of excessive splitter use, had to clear out some extraneous splitters and had a truck roll for an amplifier installation, etc.

 

If you can't get to that configuration page through http://my.hdhomerun.com then you've got some LAN settings issues.

Frequent Visitor

Re: Cable Card with HDHomerun

Thanks! Actually just got this working convinced support to send me a new card (there was some unnessary haggling about the $15 shipping charge) to swap in and channel scan ran just fine with the new card.