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Anyroom DVR access

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Anyroom DVR access

Greetings. I have an RNG200N anyroom DVR in the den and RNG150N's in 2 bedrooms. The RNG200N works fine with all features but the 2 STB's in the bedrooms cannot access recorded material on the DVR. Get a darkened error message which I cannot read when trying to access the DVR from the bedrooms. Cable comes into a splitter (1-3) which feeds the DVR and the bedrooms directly. I have tried resets with no good results. At one time some years back I know this feature worked but is not now. Does anyone have any ideas that might correct this?  Thanks in advance for your assistance .....

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Re: Anyroom DVR access

Tech corrected problem. Billing must show that boxes serve as DVR. Once he had that corrected everything worked fine ...