Community Forum

Airsignal phone calls

New Poster

Airsignal phone calls

Does Comcast call customers if their cable boxes aren't updated?  I get a phone call from something called Airsignal (651) 647-5237.  Is this a legit number that Comcast does?

Official Employee

Re: Airsignal phone calls

Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!


Going forward, we truly thank you for bringing this situation to our attention as security is something we take very seriously at Comcast! To be honest, I'm not too familiar this this number in regard to providing equipment updates etc. however, to play it safe, I recommend sending us a private message by clicking my name "ComcastJosephW" then selecting "Send a Message" on the right side with your name and service address so that we cant take a closer look when you have the chance!


Thanks again for both your time and patience throughout this process!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!