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221

How to fix code 221
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Re: 221


@Michellerenee61 wrote:
How to fix code 221

thanks for the post but you have not given enough information. Do you have the X1 cable set top boxes or the legacy older system?



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Official Employee

Re: 221


@Michellerenee61 wrote:
How to fix code 221

Apologies for the issue and the experience that you described above. It sounds like the DTA device that you have is looking for a required update and is having trouble getting that.

This is likely due to a communication issue, bad cabling or some other interference issue along the signal path.

I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.

 

Thanks for your patience.


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Official Employee

Re: 221

Michellerenee61 - 

 

Welcome to the forums! I would be happy to take a look at this further with you and troubleshoot the DTA. Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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