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ANSWERED: What is the Xfinity My Account App and how to get it?

How Can I Get the Xfinity My Account App?

You can download the Xfinity My Account app for free from the App Store or Google Play.


Xfinity My Account App for Apple and Android Minimum System Requirements

The Xfinity My Account app is available for the following Apple devices running on iOS 10 or newer:
  • iPhone
  • iPad
  • iPod Touch

Note: While the app can run on iPads in compatibility mode (the app will remain the size it appears on the iPhone), there is no iPad-specific version of the Xfinity My Account app at this time.

Android

The Xfinity My Account app is also available for many devices from Google, Samsung, and more running on Android 5.0 operating system or newer.
 
 
Downloading the Xfinity My Account App
Just search online for "Xfinity My Account" or click on the links below:
If you don't have an Apple or Android mobile phone, you can go to Xfinity My Account online.


 What Can I Do with the Xfinity My Account App?

Let's show what you can do with the Xfinity My Account app.

Get the latest version of the Xfinity My Account app for up-to-date features and security enhancements:

 

 

Xfinity My Account App Functions

Do any of the following with the Xfinity My Account app:

Billing:
  • See your bill
  • Make a payment - specify a payment amount, schedule a date and pay with:
    • Credit/debit card - enter information or use your smartphone to take a snapshot
    • Bank account
  • Manage your billing preferences:
    • Store payment methods
    • Sign up for Paperless Billing or automatic payments
    • See scheduled payments
    • Turn on Touch ID for bill details

 

Account Information:
  • Change your display name
  • See your account number, address, email addresses, Security PIN and Xfinity Voice number(s).

 

Appointments:
  • See date and time of appointment.
  • Reschedule or cancel repair appointments.
  • Find Xfinity Store locations in your area and get directions.

 

See your Xfinity TV, Internet, Voice and Home services:
  • See devices and connections status.
  • Troubleshoot and restart your devices.
  • See your channel lineup or search for a channel.
  • Set up your remote control.
  • Change your WiFi network name and password for Xfinity Wireless Gateways.
  • See Internet Usage Meter (in select markets).

 

Help & Support:
  • Request a call back from an Xfinity representative.
  • Search helpful FAQs.
  • Contact Xfinity by sending a tweet to @ComcastCares on Twitter.
  • Find out if there's an outage in your area.
 
 
 

Sign In to the Xfinity My Account App and Access App Options

Need help signing in to the Xfinity My Account app on your mobile device? Read this article to learn more.

Sign-In and Home Screen

  1. To open the Xfinity My Account app, you will need to enter your Xfinity ID (which is your email address, mobile phone number or username) and password. Tap Sign In.
    Sign in screen of mobile app. 
  2. After signing in, your home screen will be displayed. The app for Apple devices displays the navigation menu bar on the bottom of the screen.
    Overview screen of the home page after signing in.
    On Android devices, the navigation menu is accessed on the left of the screen.
    App Home Screen on an Android device. Account Icon is selected, followed by choices for TV, Internet, Voice and Home.

The home screen defaults to the Account section of the app. This section provides pertinent account data, including:
  • Billing Information
    • Late Payment Reminder
    • Upcoming Bill (displayed 10 days before bill is due)
    • Payment Received
    • Partial Payment Received
    • Credit
    • Automatic Payment Scheduled
  • Outage Information
  • Appointment Date (if applicable)
  • Callback Time (if applicable)
  • Designated Comcast Service Center

 

More/Settings Option

You may also access the gear icon on the main page (Apple devices) or Settings (Android devices) screen, which provides additional options, including:
  • Help and Support: Grants access to Help & Support pages on xfinity.com, including FAQs on the app
  • Terms and Conditions: Displays Comcast Software License Agreement and Privacy Policy
  • Rate this app: Allows you to provide feedback on the app
  • Xfinity Apps: Allows you to browse and download other Xfinity apps
  • Version: Displays the current version of the application
 
 
Additional Resources
https://www.xfinity.com/support/articles/get-my-account-app
https://www.xfinity.com/support/articles/do-my-account-app
https://www.xfinity.com/support/articles/my-account-app-apple-faqs
https://www.xfinity.com/support/articles/uid-my-account-app
Version history
Revision #:
8 of 8
Last update:
‎02-28-2020 10:12 PM
Updated by:
 
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