Community Forum

ANSWERED: What happened to the Xfinity We Can Help Email?

As of 10/27/15 we will no longer use the "We Can Help" email address (we are in the process of removing old references in the forums to avoid confusion). 

We have a number of ways for you to receive help and get answers to your questions, including:   

  • ​Post a question in the Billing or Customer Service sections within these Help & Support Forums where our Digital Care team is actively engaged
  • Tweet @ComcastCares or send us a message on Facebook
  • Contact us through our Live Chat
  • Download the My Account App today for access to troubleshooting, payments and more. Use the My Account app to schedule a time for us to call you about any TV or Internet issues you are having by tapping on the settings icon (top left corner), then "Contact Us," then "Talk to an agent." You can choose from a number of available 15-minute time slots to get a call back from one our agents
  • C​all us at 1-800-XFINITY

Our #1 priority is improving your customer experience. Learn more about what we’re doing at

Version history
Revision #:
4 of 4
Last update:
‎02-05-2018 11:33 AM
Updated by: