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xfinity portal not letting me do/see anything

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xfinity portal not letting me do/see anything

Logged into my account - cannot do anything - shows I am not subscribed to anything but the $230 per month I pay says different... plus tv/phone/Internet all working - portal claims I am a secondary user?
Expert

Re: xfinity portal not letting me do/see anything

To verify or find your Primary username click here.


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I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Official Employee

Re: xfinity portal not letting me do/see anything

Hello Pleasefix1. I can assist with reviewing your username and getting your preferred username set to primary, if needed. If so, please send me a private message and include your full name, service address, and account number so I can access your account.