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wrong password and signon

New Poster

wrong password and signon

No matter what I put in for a signon or e mail or password it tells me it is not recognized. What is wrong? like I have no account.....

Gold Problem Solver

Re: wrong password and signon

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account.

If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or chat with them at https://support.xfinity.com/chat and have them fix the problem.