I guess when I helped my mom years ago, she used my number to sign up for online, now I have xfinity and my account and hers is linked somehow, can you help seperate hers from mine, different address, dont know how this even happened/
Hello lisaernest8562. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting your account linking issue. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Thanks for sending the message. I received and responded to your PM. Let's discuss the details via Private Message. Thank you!
Hi lisaernest8562. Thanks for modmail messaging me and allowing us to troubleshoot your issue. Due to elapsed time with no modmail message response, your public thread has been closed. Please don't hesitate to send a reply message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.