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unlink 2 accounts

Regular Visitor

unlink 2 accounts

hello,

I guess when I helped my mom years ago, she used my number to sign up for online, now I have xfinity and my account and hers is linked somehow, can you help seperate hers from mine, different address, dont know how this even happened/

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Official Employee

Re: unlink 2 accounts

Hello lisaernest8562. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting your account linking issue. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Regular Visitor

Re: unlink 2 accounts

ok, message sent, thank you

Official Employee

Re: unlink 2 accounts

Thanks for sending the message. I received and responded to your PM. Let's discuss the details via Private Message. Thank you! Smiley Happy


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: unlink 2 accounts

Hi lisaernest8562. Thanks for modmail messaging me and allowing us to troubleshoot your issue. Due to elapsed time with no modmail message response, your public thread has been closed. Please don't hesitate to send a reply message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!