Community Forum

re: https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/new-welcome-to-my-account-look/

Problem Solver

re: https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/new-welcome-to-my-account-look/

Regarding the subject, I personally do not like the page...

1. here it is March 24, and my a/c shows that I owe a payment for March.

2. my bank statement, shows my check cleared on March 6 for the balance due.

3. the only easily readable portion of the page is  the "Make A Payment", everything else is a washed out gray print on gray/white background.

Just my $.02 , ciao, bj

Expert

Re: re: https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/new-welcome-to-my-account-l


@BlueJay wrote:

Regarding the subject, I personally do not like the page...

1. here it is March 24, and my a/c shows that I owe a payment for March.

2. my bank statement, shows my check cleared on March 6 for the balance due.

3. the only easily readable portion of the page is  the "Make A Payment", everything else is a washed out gray print on gray/white background.

Just my $.02 , ciao, bj


I just read you post tonight. I went and checked "My Account" to see what the changes were. The new setup does look a little confusing, but I assume by now you did get an e-mail confirning your payment for March.

 

In our case, the billing date was Mar. 08,2018. Bill received in mail 3/13/18. Wrote check same day and mailed. I did get an e-mail in last week showing payment received. I already knew check cleared my bank. That summary window you mentioned showed billing for Feb. and Mar. and credit for both months as one total, and balance of $0.00.

 

It just looks like book-keeping for moving charges and credits to the new system. Otherwise; the new system is supplying more information. I assume it will look better if we check back in another week or two.

Expert

Re: re: https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/new-welcome-to-my-account-l

I just looked again, 4/13/18, to see how the new setup is working out.

 

it seems fine to me, and give a real copy of the bill that would be mailed to me in next few days. I could use this feature if I wished to mail a payment early if heading out in the motor-home before the bill would show up in the mail. I am happy with it.