I signed up for an account for my new home on Monday and today when I went to check on my account, I got the attached error message (i.e., We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time.).
Is this a problem others have encountered? Is there a way to troubleshoot besides calling customer service?
Thanks for any insights!
I spoke with a representative on the phone yesterday and am still having an issue: now I no longer see an error screen, just a neverending "..." of the page trying to load. Can a Comcast rep please reach out here?
I apologize for the delayed reply. I can help get this taken care of. We will need to activate your Comcast username on the backend in order for you to access your account. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.
If I don't reply right away, I will reach out when I get back in the office. My working hours are Sunday-Thursday's 2:30-11 PM MST.