Hello, zburcham. Thanks for reaching out to us on the forums. I apologize to hear you are having issues getting into the My Account app or website. I would like to look into this for you. Can you please send me a PM with your first/last name and the user id you are using to log in so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side
Thank you for that information, <edited>. It looks like I'm having some issues trying to pull up the account. Would you be able to provide me with the phone number or even the account number if you have that by chance?
Hello, zburcham. I have not heard back from you. If you still need assistance, please feel free to start a new thread.