Hi Burker1108, I am showing you are already working with an agent on the forums. Please reach back out to them if you still need assistance.
I am unable to manage my account online as I receive a message "communication error has occured", when I click reload, the same error pops up.
What O/S and browser are you using?
A knowledgeable agent needs to collect personal info from you and make adjustments on your account and/or your profile login. There have been many other similar posts where agents have assisted and resolved customers' issues via PM.
I am a new customer and I receive the following error when trying to load any page on my account: "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."
Any idea why this is happening? My account and e-mail were verified, as far as I could tell.
This is a common problem with many threads discussing/reporting it. If you mention by @name, one or more of the agents who have assisted others, in a post, then they should be alerted and might respond. Another poster has stated: "This was resolved by phone with a tech. My credentials were not linked to the proper account after changes were made to the system." You might also call 1-800-COMCAST and ask if the agent can link your profile login to your account properly. If they cannot, then ask if they can escalate it to the next level support.
Hi Shaftakovich, I would like to help look into the communication error you are receiving when signing into your account online. Please send me a private message with your full name to begin.
Hi chriscowdrey, I haven't heard from you but please reach back out if you need assistance in the future. We are here to help!
Thank you for your time!
Hi, kmlmerson. That is frustrating that you're receiving this error. There are a few things that cause it and I can absolutely help you fix it. Please send me a private message with your name and we can go from there. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
KI5JYD ~ I have replied to your PM. Thanks!
Hi there, cconrad3653. I will continue assisting you with this in our private message that we have going. Thanks!
Hi Shaftakovich, I haven't heard from you but please reach back out here on our Community Forums if you need any assistance in the future. We are here to help!