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"Manage Plan" link not working

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"Manage Plan" link not working

The "Manage Plan" link does not work.  It just directs you to an error page where you must call the 1-800 help number.  When I started my service a month ago, the xfinity team member said I would be able to manage my plan from my computer without calling in.  I wanted to cancel my offer for streaming TV channels and haven't been able to since the link is broken.

 

Please fix this!!!  I am being charged for a service that I was told I could cancel and I am not able to cancel it since the link to "Manage Plan" does not work. 

 

Please make it so I can manage my plan from my computer.  Please do not offer any alternative method to solve this.  Please do not tell me to call the 1-800 number to fix this.  Please make it so  that I may manage my plan from the link that says "Manage Plan"

Official Employee

Re: "Manage Plan" link not working

Hello, jrodowick, thank you for reaching out here over the forums! I would be more than happy to help remove the channels as well as assist with the website/app to ensure it's working properly. To get started, please send me a PM with your first and last name. Thank you! 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”


I am an Official Comcast Employee.
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Contributor

Re: "Manage Plan" link not working

I'm getting the same thing, but with a different page.
Official Employee

Re: "Manage Plan" link not working

Hi, MikaelaArsenaul! Which page is giving you an error message? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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