Hello Ehren_bentz, I apologize for the inconvenience. This is a known issue and we are doing our best to have this problem repaired. In the meantime I can assist you with making changes to your account, for further assistance please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".
This has been a "known issue" for at least 6 months. Is "known issue" code for we can't fix it? A company that prides itself on tech and innovation can't get something as important as the ability for customers to manage their plans online fixed? No, I don't want to PM anyone about my options. I just want things to work.
After talking with them on the phone for hours, I believe "known issue" is code for "we know it doesn't work, we want you to call us so we can try to sell you stuff you don't want without being able to look at the available packages yourself".
I'm done with comcast. Way too much shady stuff going on. I'm switching to centurylink and paying less money for far, FAR better service.
The Manage Plan button is a scam to get you to talk to a sales person. I never worked for me, since I signed up 11 months ago. Nobody is working to fix this, and, clearly, they don't care.