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"Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help completing...

New Poster

"Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help completing...

The "Manage Plan" feature has been non-funtional for months. I spent hours on the phone with Comcast representatives asking about this issue, and none of them would tell me up front that that system isn't working, they just tried to sell me new packages on the phone. Either Comcast is so incompetent that they can't even manage their own website, or they are intentionally not offing online management to try to get you on the phone and give you a sales pitch. This is completely unacceptable and/or downright dishonest. What is going on over there, Comcast?!? If you receive the message "We're sorry, it looks like you'll need some help completing your order....", I urge you to call Comcast and demand to speak to a supervisor. Maybe we can hassle them into fixing this issue!
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Official Employee

Re: "Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help completin...

 

Hello Ehren_bentz, I apologize for the inconvenience. This is a known issue and we are doing our best to have this problem repaired. In the meantime I can assist you with making changes to your account, for further assistance please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".


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Contributor

Re: "Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help co

This has been a "known issue" for at least 6 months. Is "known issue" code for we can't fix it? A company that prides itself on tech and innovation can't get something as important as the ability for customers to manage their plans online fixed? No, I don't want to PM anyone about my options. I just want things to work. 

New Poster

Re: "Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help co

After talking with them on the phone for hours, I believe "known issue" is code for "we know it doesn't work, we want you to call us so we can try to sell you stuff you don't want without being able to look at the available packages yourself".

 

I'm done with comcast. Way too much shady stuff going on. I'm switching to centurylink and paying less money for far, FAR better service.

Regular Visitor

Re: "Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help co

The Manage Plan button is a scam to get you to talk to a sales person.  I never worked for me, since I signed up 11 months ago.  Nobody is working to fix this, and, clearly, they don't care.

Official Employee

Re: "Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help co

Hello all, we are working to get this issue repaired. In the meantime feel free to send me a private message with your full name, and account number if you require further assistance with managing your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: "Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help co

it all worked fine for me until i updated plane with a new triple play adding gigabit and netflix.

 

once i linked netflix account this happened.

i posted on front page about my same issue as everyone else.

 

an otherwise great Commcast experience on the upgrade (and price) and going to Gigabit from Blast marred by making the "my xfinity" app useless. I did get a good rep though and was given ticket number for tier 3 escallation

 

 

Contributor

Re: "Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help co

i am having the same issue as well since i sgined up the super tiple play i would like to be able to mage all my services on the web 

Official Employee

Re: "Manage Plan" feature unavailable. We're sorry, it looks like you'll need some help co

 

dan9055 wrote: i am having the same issue as well since i sgined up the super tiple play i would like to be able to mage all my services on the web 

 

I can assist you with making changes to your account, please send me a private message with your full name and account number.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!