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"Looks like you can't make changes to this plan."

Regular Visitor

"Looks like you can't make changes to this plan."

I'm getting this error message even though I am the owner of the account. I cancelled my Xfinity wifi service in June because I was moving, but since I wasn't moving into my new house until July I was told that I wasn't able to just transfer the service. I'm trying to set up a Xfinity wifi at my new house, but my account still shows my old address as the address of my account. All I want to do is change the address to my new one and set up the wifi. Any help would be appreciated. 

Official Employee

Re: "Looks like you can't make changes to this plan."

Hello, NateIngram! Welcome to our community! I'm happy to unlink your old account from your username. Please send me a private message and include your full name, old and new address. Click on my name ComcastElla, then click Send a message.

I am an Official Comcast Employee.
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