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"Communication Error" trying to access My Account

Frequent Visitor

"Communication Error" trying to access My Account

Hello.  When I click "Yes, I Accept" to the Terms of Service, a communication error appears and does not let me proceed, so I can't access "My Account."  Thank you for your help.

Frequent Visitor

Re: "Communication Error" trying to access My Account

Following up to see if anyone can help. I have had this issue for over a month. When it began, I was told on live chat help that it would resolve itself after installation. I successfully had installation on Saturday and still cannot access My Account. Thank you for your help.

New Poster

Re: "Communication Error" trying to access My Account

I am experiencing the same issue. Very frustrating. Ever Since I became a customer I’ve continued to get this error. I’ve attempted several times and wasted hours trying to call and chat with technical support but keep getting the run around.
Frequent Visitor

Re: "Communication Error" trying to access My Account

Just got a call from Comcast and it has been fixed.