Community Forum

private message

New Poster

private message

Why would Comcast employees ask for a private message to attempt to fix a customer problem?

Official Employee

Re: private message

Brundlefligh -

To troubleshoot certain issues, we may need to pull up a user's account. We use private messages to confirm account information.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!