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private message

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private message

Why would Comcast employees ask for a private message to attempt to fix a customer problem?

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Official Employee

Re: private message

Brundlefligh -

To troubleshoot certain issues, we may need to pull up a user's account. We use private messages to confirm account information.

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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