Community Forum

please delete my old account

Highlighted
Regular Visitor

please delete my old account

I moved and activated service at a new address.  However, when I log into my account, the old account is still shown along with the new account.  I need help to delete the old account.  Thank you!

Official Employee

Re: please delete my old account

Hello, lilpinkie. I can certainly look into the user id and see why it's bringing up the old account. Can you please send me a PM with your first/last name, full address, phone number, and the user id you sign in with? I want to make sure it was transferred over to the new account correctly.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!