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my account app and login xfinity

Regular Visitor

my account app and login xfinity

Cant login to xfinity account, having same issue as multiple people

 

Log in and loops back to Login....

 

My account app trys to open then error message:

"My account has stopped "

Spent 1.5 hrs on phone  22nd with 8 agents who had no clue for a fix...

Someone please help?

Jeff

 

 

Official Employee

Re: my account app and login xfinity

Hi Jeff, thank you for reaching out and I can help with troubleshooting this issue with you.  Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: my account app and login xfinity

Hi Jeff, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!