Community Forum

login loop

Regular Visitor

login loop

Like a number of others, every time I try to access my account I get stuck in a login loop.  New account .... can login to the main page but when I try to access billing, account mgmt I get stuck in the login loop. I don't have service installed yet because I haven't moved to my new address, but I have been told I should be able to login and use My Account to check my account. I tried getting help from customer service via phone and the guy who handled my call had me try a few things I had already tried and was dismissive when I mentioned the forum and that others are experiencing this same problem. Though he eventually handed me off to someone at a higher level of tech expertise, our connection was dropped mid sentence. Needless to say, I do not look forward to another phone conversation where someone can't help me and can't connect me with someone who knows enough to fix my problem. Can someone from Xfinity give me a hand please? 

 

Edit: One thing I should have mentioned, before I started having the login loop, I was getting the following message every time I tried to access my account link: 

"A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

Official Employee

Re: login loop

Hello, Vchristensen. Thanks for reaching out to us on the forums. I apologize to hear the issue was unable to be resolved on the phone and the experience you had. I would like to look into this and see what we can do to get this resolved. Can you please send me a PM with your first/last name and the user id you are using to log in with so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: login loop

Thank you for fixing my problem so quickly Michael!

Official Employee

Re: login loop

I'm glad I was able to assist you, Vchristensen. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!