Hello, atk2. Welcome to the Xfinity Forums.
I appreciate you reaching out to us with your concerns. Are you trying to see the devices connected to your home network? I advise downloading and using the xFi app instead, its a great way to get a more in-depth view of your devices and manage them.
Please give that a try and let us know how it works.
I look forward to your update.
atk2, as I have not heard back from you in some time, I have closed this thread to further comments. I hope the xFi app was useful in helping you find the device information you were looking for, but if you still need assistance, please feel free to start a new thread.