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cant log in getting error

New Poster

cant log in getting error

cant log in getting error
Contributor

Re: cant log in getting error

There were a lot of us on these forums who were not able to access our accounts. They do have a fix now, but they will probably have to put in a ticket for you. Once I got a ticket in and once they finally realized it was a bigger problem than a few people, it took over a week to fix. @ComcastChe was the first to let us know that it was a nationwide issue. They may have to fix accounts individually, so definitely try to get another ticket put in or contact a mod on here directly. I hope all the new posts popping up get fixed soon!
Official Employee

Re: cant log in getting error

Hi @deut8181

 

I can look further into this if you are still having issues. Just send me a private message with your first and last name and the phone number or account number associated with your services. If I don't reply right away, I will reach out when I get back in the office. My working hours are Sunday-Thursday's 2:30-11 PM MST.  

 

To send a private message click on my name "ComcastChe", then click private message me.