Thank you for posting your question to the Xfinity Forum. Sorry about the experience you're having when attempting to access your account. I'd be happy to help fix your problem. I've received your private message and will be replying shortly. I have a few more questions before I can begin.
venkat_jv wrote: Thanks for your troubleshooting. I am able to acces my account now with out any issues.
Appreciate your time to fix this. Thanks again...
You're welcome, feel free to reach back out to us here if you need anything else.
@rwwilliamweis, please reach back out to me here or send a private message with your full name and we can get you signed into your account as well.