Community Forum

cannot log in account

New Poster

cannot log in account

Hi, when I try to log in my account, it always says it is getting my account set up now.  But they never set it up for me, and now it has been over a month. Any one has the same situation?

Official Employee

Re: cannot log in account

Hello @wayne18,  thanks for reaching out to our Forums! I'm sorry to hear about the issues you're experiencing with trying to access your Xfinity online account. I would love to assist you with getting this corrected. I see you have already sent me a private message, I will respond to you promptly. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!