I am trying to access my account online, and can log in without any issues. However, if I attempt to access any of my account information, I continuously get what I assume is the "loading" icon, which stays there indefinitely. I also try to access the Shop/Upgrade tab and receive this message: "Customer associated with this billing account does not have permission to proceed".
I then tried to access Chat to speak with a customer service representative to try and fix these issues, but Chat is also not working - I attempt to start a chat and receive a message sayign that an account number must be entered before a chat can start....1. There is no where to enter an account number to start a chat and 2. I cannot gain access to my account number anyway, because whenever I attempt to pull up my account information it does not load.
I tried this all a few weeks ago and had the same errors - I figured I'd wait, maybe it woudl be fixed, but nothing has changed. I've also tried different web browsers and computers, but the same issues all continuously appear.....
Does anything on this website work? For a company that sells internet services, having a website that doesn't function properly is embarassing.... Anyone else have these same issues?
Hi all, the shop/upgrade portion of the website is down for maintenance. Apologies for the inconvenience you're seeing with the upgrade and the chat option. Lucklily, you have us here! If you use the My Account app, you can also reach out to support via social media or on the phone and even schedule a call back on your time! I can assist with any of the questions you have about upgrading or downgrading your services. Just shoot me a private message with your full name for help.
taang444, sorry to hear about your issues reaching out to the chat support team. I'm happy to help here! I got your private message so I'll follow up with you there.
I'm having this problem 8/9/19 for serval weeks now and there are inquiries going back for years about this. unethical to expect people to pay when they can't view their bill. app and website are not working and you call yourself an internet service provider?