This has been a known issue for half of a decade. There is NO excuse for this.
When I tried to pay my bill by phone, I was charged an extra $5 a month (half my bill) just for the privledge of paying a month in advance.
Can I just.....pay my bill?
Hi Caduceous, thank you for reaching out, a lot of time this redirect is caused by the username is associated with an old inactive accounts. I will gladly review this on my side for you, could you please send me a private message with your account information (your name, address, account number and username).
Hi Caduceous, thank you for working with me via private message. Please reach back out and let me know if you are still needing assistance.