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Xfinity Hotspot Devices !!

New Poster

Xfinity Hotspot Devices !!

I’m trying to remove all the devices from our account but I’m a secondary account and I don’t know the primary one
Expert

Re: Xfinity Hotspot Devices !!

By design, and with good reason, secondary account users don't have that kind of authorization, you should have the primary account holder do that. Any reason why this isn't possible? 


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New Poster

Re: Xfinity Hotspot Devices !!

It’s not possible we forgot the password as of rn and we just want a reset
Official Employee

Re: Xfinity Hotspot Devices !!

You can either choose forgot password if you know the username and are able to follow the prompts or call in to have it reset if you can verify that you’re the account holder

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New Poster

Re: Xfinity Hotspot Devices !!

How can i register my device. I have a new phone and i can't register it. please help