It’s intentional, they want to get you on the phone so they can try to up sell you. I’d drop the service in a heartbeat if it wasn’t the only viable option where I live 🙁
Hi Britneyqueen1. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with reviewing your account and the different promotions available to your account. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
Hi Britneyqueen1. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.