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When I try to log into My Account I get redirected to Xfinity WiFi

New Poster

When I try to log into My Account I get redirected to Xfinity WiFi

I tryed useing a differnt Browser and contacted a support on the chat, they told me to restart my computer, like that will help; what it did help me do is dissconnect me from the chat so now they wont have to help me... and if I refused to take there advice I was not doing as asked. not sure what to do.

Official Employee

Re: When I try to log into My Account I get redirected to Xfinity WiFi

Hi AnthonyCorrelj, I can look into why you are getting redirected when trying to sign into your account online.  First, could you  please send me a private message with your account information (your name, address and account number). 

 

Thank you

New Poster

Re: When I try to log into My Account I get redirected to Xfinity WiFi

Same issue, whether I try logging in from work or from my home network. X(

Official Employee

Re: When I try to log into My Account I get redirected to Xfinity WiFi

Hi Zerobandwidth, I have responded to your private message.

 

Thank you

New Poster

Re: When I try to log into My Account I get redirected to Xfinity WiFi

Hi, Phill, I replied to your reply. Thanks!

Official Employee

Re: When I try to log into My Account I get redirected to Xfinity WiFi

Thank you, I have responded to your private message.

 

Thank you

New Poster

Re: When I try to log into My Account I get redirected to Xfinity WiFi

ComcastPhill solved this problem for me!

 

Out of curiousity -- what's the source of the issue?

Official Employee

Re: When I try to log into My Account I get redirected to Xfinity WiFi

Thank you for the update and glad to get this resolved for you, in your case this username was on an old account.  Please let me know if you have any questions in the future.

 

Thank you for your time!