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We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at th

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We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at th

I can not access my account at all. It will not let me change the account info or create a new account or access the old account. I've called over 3 times now and each time they've told me to wait 24 hours for the system to process it with absolutly nothing changing in 24 hours then I call again and we do this.... again. I'm trying the web so I can have some sort of log of events instead of jumping through the same hoops over and over.

Official Employee

Re: We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account...

Hi sjkady. Thank you for joining the Xfinity Forums and creating your first post! We're glad you're here.

 

I can assist with troubleshooting your My Account credentials issue when trying to login. I'll need to access your back end provisioning and possible make some changes. Please send me a private message and include your full name, service address, and account number so I can assist you.