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We are having some trouble connecting to My Account

New Poster

We are having some trouble connecting to My Account

We are having some trouble connecting to My Account.

I try to log in on several laptops.  At work and at home.  Have tried the app on my phone.   I do not understand why xfinity has so much trouble with logins for so many people.

I have tried calling and the woman had no idea what she was doing and kept telling me she so no issue with my account.  But obviously that is not true.

Need some assistance with the: "We are having some trouble connecting to My Account" issue.

Thanks.

New Poster

Re: We are having some trouble connecting to My Account

SAME problem - was on hold for an hour before giving up at tech support. A week later, still same issue. Come on Comcast 

New Poster

Re: We are having some trouble connecting to My Account

 Same problem here. Did any of you ever find out what the issue is?

New Poster

Re: We are having some trouble connecting to My Account

I am having same issue since last 2 weeks.. "We are having some trouble connecting to My Account"

Is this issue resolved ?

New Poster

Re: We are having some trouble connecting to My Account

Same problem, i used the chat feature and after 30 minutes, was given a number to call. waited on hold for 51 minutes. i am a new costumer, installed 8-11. very frustrating.

Official Employee

Re: We are having some trouble connecting to My Account

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