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We are having some trouble connecting to My Account

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We are having some trouble connecting to My Account

I have never been able to log in and manage my account. It always gives me the message “We are having some trouble connecting to My Account.” Help!
New Poster

Re: We are having some trouble connecting to My Account

Never mind! I was entering the wrong username.
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Official Employee

Re: We are having some trouble connecting to My Account

Sbrittanyg, Welcome to the Xfinity Forums. 

I'm glad to hear you were able to figure out what the issue was! Please don't hesitate to reach back out to us at any time if you need help again in the future. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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