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Username/email/phone associated with another account

Regular Visitor

Username/email/phone associated with another account

I'm having the same issue many others are having - when I became a subscriber, a second Xfinity account was created with new details and I am unable to change the username/email/phone on the second account as they are already associated with the first account I created.  I will PM details when PM is activated on this account.

 

Thanks

Official Employee

Re: Username/email/phone associated with another account

Hi, ajp0430 -  The PM feature has been already activated. I mentioned in the big thread regarding this issue that you can definitely send me a private message with your account information (full name, account holder's name, address, phone/account number) and I will assist you. Click on my name ComcastElla, then click Private Message Me.