Community Forum

Unlinking accounts

New Poster

Unlinking accounts

I accidentally linked my new account and my mother's acct that I am a user on. I need help unlinking these.
Problem Solver

Re: Unlinking accounts

Just how did you link the accounts?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: Unlinking accounts

When I was setting up my new service it linked because my email address is on my mother's account.
Problem Solver

Re: Unlinking accounts

This thread might give some insight, albeit some of the posters' issues were with phone numbers on multiple accounts. https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Already-Linked-Phone-Number-and-Ema...

There were Comcast agents that helped thru this Forum.

Joe V
(not a Comcast employee, just another paying customer)