Community Forum

Unlink Accounts

New Poster

Unlink Accounts

I have two comcast accounts linked to my username. One account is old and no longer active. I do not know how to unlink the account from my username. Having multiple accounts is causing login issues. 

Official Employee

Re: Unlink Accounts

Greetings, kyleforth! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I certainly understand how having the two accounts linked together. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Unlink Accounts

I provided a private message, but haven’t heard back yet. I wanted to follow up on this question.
Official Employee

Re: Unlink Accounts

I'm glad I was able to assist you, kyleforth. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!