Greetings, kycshin! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I know what problems can take place when you have both accounts linked together. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, kycshin. I have not heard back from you and hope you were able to get the accounts unlinked. If you still need assistance, please feel free to start a new public thread.