Community Forum

Unable to update Plan or complete iPad Offer - "Hi, it looks like you are a Netflix customer." error

Highlighted
Regular Visitor

Unable to update Plan or complete iPad Offer - "Hi, it looks like you are a Netflix customer." error

Hello.

 

I have been trying to complete the $5/mo iPad offer (available at https://www.xfinity.com/ipad) for several days, but keep getting the "Hi, it looks like you are a Netflix customer." error message (https://www.xfinity.com/buy/plan/message/DFPLN3001) when submitting the completed order.

 

I am also not able to make any changes to my Plan as I get this error message as well.

 

I have called 1-800-XFINITY multiple times and every person I talk to says that they have no idea what the "Hi, it looks like you are a Netflix customer." message is and that they cannot help me complete my iPad order.

 

I need my account fixed so that I can purchase the iPad that I am eligible for.

 

Thank you.

Official Employee

Re: Unable to update Plan or complete iPad Offer - "Hi, it looks like you are a Netflix customer....

Hi there, dowyer. This Netflix message is working as intended. I can look into the Ipad offer for you, however. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Unable to update Plan or complete iPad Offer - "Hi, it looks like you are a Netflix customer....

I am glad I was able to help and you receive the Ipad. Thank you for being a part of our forums! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!