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Unable to sign into My Account

New Poster

Unable to sign into My Account

Hello, I just made an xfinity account to sign up for service at my new apartment. I got an email saying my account registration was complete. However, when I try and log into My Account to confirm that I have an appointment set up for installation, I get the message “We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time.” A google search revealed that this is a common issue, but I can’t figure out how to fix it. Can anyone help? Thanks!
Official Employee

Re: Unable to sign into My Account

Hello Levyje. I can assist with troubleshooting this error you are encountering. Please send me a private message and include your full name, service address, and account number so I can access your account.