Community Forum

Unable to manage account

Regular Visitor

Unable to manage account

Whenever I try to login to manage my account I'm met with this error message:

We couldn't sign you into My Account.

Unfortunately, you won't be able to manage your account at this time.

Go to My Xfinity


I have tried resetting the password, clearijng my cache, even calling but I'm unable to even talk to a person.

Official Employee

Re: Unable to manage account


I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.