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Unable to login to My Account

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Unable to login to My Account

I'm unable to login to my account, met with the error message, "We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time." Tried email and phone to no avail, and calls to tech support don't go through. 


I'm sure it's just a mismatch between the email account I made when placing the order online, and the account I received from customer service. Just hoping I can get this resolved soon. 

Official Employee

Re: Unable to login to My Account


Hi eltao, I can assist you with getting signed into your account. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get this taken care of for you.