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Unable to access my account

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Unable to access my account

I am able to sign in, but once I attempt to access my account info I get a message stating a “communication issue” and telling me to refresh only to get the same message again. I need to make sure my information is correct and everything is good to go because I need the WiFi by the 11th. Anyone else have this problem?
Official Employee

Re: Unable to access my account

Hello @Timothy_Rogers1, thanks for reaching out to our Forums! I'm very happy to hear that you have chosen Comcast as your service provider, we are very happy to have you. I'm sorry that you are not able to access your Xfinity online account, we definitely want you to be able to view your account details. I can assist you with getting this corrected. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unable to access my account

@Timothy_Rogers1, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a PM if you still need assistance with accessing your Xfinity online account. Please create a new Public post for any new issues or concerns, we're here to help! Thanks and we appreciate you being the best part of Comcast.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!