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Unable to access my account

New Poster

Unable to access my account

I recently created an account, but I am unable to access my account. It allows me to sign in, my credentials are correct. Neither request a call from an agent not chat with an agent are working.
Official Employee

Re: Unable to access my account

Hi there, lrfederle3. I can look into your account. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Unable to access my account

I have been having the same issue for about 6 months. I have had to call in my payment.

 

I'll message you my information.