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Unable to access my account

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Unable to access my account

I just signed up for Comcast service. I can successfully login online, but when I go to My Account I am stuck in a perpetual loading screen. If I try to go to My Bill, it says a communication error has occured. The app tells me "You are logged in but we are unable to access your account details". 

A quick search of this forum and google shows that I am not the only person with this problem.

Comcast- please post a solution! This is a very common error, and should not be so hard to figure out how to solve it. Please- I signed up for paperless billing so I need to be able to see my account online! 

 

Official Employee

Re: Unable to access my account

Hi slyn2, thank you for reaching out here and welcome to our forums.  I would like to help troubleshoot and get you logged into your account. Could you please send me a private message with your full name to begin?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unable to access my account

Hello slyn2, I haven't heard from you but please don't hesitate to reach back out if you still need assistance.  We are here to help!

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Unable to access my account

Hi slyn2, I haven't heard from you but please don't hesitate to reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!