Community Forum

Unable to access My Account

Regular Visitor

Unable to access My Account

Hi, I am unable to access Xfinity My Account. Whenever I go to log into the website I get a "We are having some trouble connecting to My Account". I'm given the option to try logging in again or using Quick Bill Pay instead. Please advise on what I should do.

Official Employee

Re: Unable to access My Account

Hi CordiaRochelle, I can help troubleshoot this on my side for you. To get started can you please send me a private message with your full name?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Unable to access My Account

Hi CordiaRochelle, thank you for working with me through private message and glad I was able to get this corrected for you on my side.  Please reach back out if you need any assistance in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!